IMPORTANT: Traxsters is a peer-to-peer marketplace. TRAXSTERS LTD is not the seller of any Beat on this Platform — Producers are. All sales are final once a download has been initiated. Refund obligations, where they arise, rest with the Producer (seller), not TRAXSTERS LTD. Please read this Policy in full before making a purchase.
1. Overview and Platform Role
Traxsters is an online marketplace operated by TRAXSTERS LTD that connects independent music producers ("Producers") with artists, content creators, and other buyers ("Buyers"). When a Buyer purchases a Beat license on the Platform, the transaction is between the Buyer and the Producer directly. TRAXSTERS LTD facilitates the platform infrastructure, payment processing, and license delivery, but is not a party to the underlying sale or license agreement.
As a marketplace operator — and not the seller — TRAXSTERS LTD does not carry refund liability for Beat purchases. This distinction is important: it means that in the limited circumstances where a refund may be warranted, it is the Producer who bears the financial responsibility for that refund, not Traxsters. TRAXSTERS LTD may, at its discretion, assist in facilitating communication and dispute resolution between Buyers and Producers.
This Refund Policy forms part of our Terms of Use and should be read alongside them. By completing a purchase on the Platform, Buyers acknowledge and agree to this Policy in its entirety.
2. General No-Refund Policy
All Beat license purchases on Traxsters are FINAL and NON-REFUNDABLE once a download has been initiated or the license file has been delivered to the Buyer.
The no-refund policy exists for the following reasons:
Beat licenses are digital goods that are immediately accessible and non-returnable upon delivery. Unlike physical goods, a digital file cannot be "returned" once it has been downloaded.
Upon purchase, the license is activated and the Buyer immediately obtains usage rights to the Beat. The value of the transaction is delivered at the point of download.
Allowing refunds on delivered digital licenses would expose Producers to financial harm and abuse, as a Buyer could use a Beat and then claim a refund.
This policy is consistent with industry-standard practices on comparable beat-selling platforms globally.
By proceeding to checkout and initiating a download, Buyers confirm that they have previewed the Beat, selected the appropriate license type, and agree that the sale is final. Buyers are strongly encouraged to use the free preview function available on every Beat listing before purchasing.
3. Exceptional Circumstances for Refund Consideration
While all sales are final as a rule, TRAXSTERS LTD recognises that exceptional circumstances may arise. The following are the only situations in which a refund request will be considered. Even in these cases, refund obligations rest with the Producer.
3.1 Verified Technical Failure
A refund request may be considered where a genuine, verifiable technical failure on the part of the Platform prevented the Buyer from receiving the purchased file or license. This includes:
The Beat file was corrupted, incomplete, or unplayable upon delivery through no fault of the Buyer.
The license was charged to the Buyer but the download link was never generated or delivered.
A platform error resulted in the wrong Beat or license tier being delivered.
Technical failures caused by the Buyer's own device, internet connection, software, or user error do not qualify. TRAXSTERS LTD will investigate all technical failure claims and may request supporting evidence (e.g. screenshots, error messages) before approving escalation to the Producer.
3.2 Duplicate Charges
A refund request may be considered where a Buyer was charged more than once for the same transaction due to a payment processing error. To qualify:
The Buyer must provide clear evidence of multiple charges for the same Beat on the same date (e.g. bank statements or payment receipts).
The duplicate charge must be demonstrably caused by a payment processing error and not by the Buyer submitting multiple purchase requests.
Where a duplicate charge is confirmed, TRAXSTERS LTD will coordinate with the relevant payment processor and Producer to facilitate a refund of the duplicate amount only.
3.3 Proven Fraudulent Transactions
A refund request may be considered where a transaction was made using a payment method without the account holder's authorisation — i.e., the purchase was made fraudulently by a third party. To qualify:
The account holder must report the unauthorised transaction within 7 days of the transaction date.
The account holder must provide evidence of the unauthorised access (e.g. a formal report to their bank or law enforcement).
The account holder must cooperate fully with TRAXSTERS LTD's fraud investigation process.
TRAXSTERS LTD takes fraud seriously. Suspected fraudulent activity will be reported to the relevant authorities where required. Accounts involved in fraudulent transactions may be suspended or permanently terminated.
3.4 Circumstances That Do NOT Qualify
The following are explicitly not grounds for a refund under any circumstances:
Change of mind after purchase.
The Beat was used in a project that was later cancelled, rejected, or not commercially released.
The Buyer purchased the wrong license tier (e.g. Basic instead of Exclusive) due to their own error.
The Buyer found a cheaper version of the same Beat elsewhere.
The Buyer claims they did not preview the Beat before purchasing.
The Buyer is dissatisfied with the quality, style, or sound of the Beat after download.
The Beat was flagged for a copyright claim after purchase — Buyers assume responsibility for verifying clearance before use.
The Buyer's project was rejected by a distributor or streaming platform.
The Buyer's internet connection failed during or after download.
4. Producer Refund Obligations
As the seller of record for each Beat, the Producer is responsible for honouring refunds in the qualifying circumstances set out in Section 3. By uploading Beats and accepting sales through the Platform, Producers agree to:
Ensure that all uploaded Beat files are complete, functional, and accurately described in their listings.
Honour verified refund requests facilitated by TRAXSTERS LTD within 14 days of notification.
Cooperate promptly and in good faith with any dispute or refund investigation initiated by TRAXSTERS LTD.
Where a Producer fails to honour a legitimate refund obligation within the specified timeframe, TRAXSTERS LTD reserves the right to:
Deduct the refund amount from the Producer's pending Earnings balance.
Suspend or restrict the Producer's ability to sell on the Platform until the matter is resolved.
Terminate the Producer's account in cases of repeated or wilful non-compliance.
TRAXSTERS LTD acts solely as a facilitator in the dispute and refund process. We do not advance refunds from our own funds on behalf of Producers, except at our sole and absolute discretion in exceptional circumstances.
5. How to Submit a Refund Request
If you believe your situation qualifies under Section 3, follow the steps below. Requests submitted outside of this process or after the deadline will not be considered.
5.1 Timeframe
All refund requests must be submitted within 7 calendar days of the original transaction date. Requests submitted after this window will not be eligible for consideration, regardless of the circumstances.
5.2 How to Submit
To submit a refund request, contact our support team at support@traxsters.com with the subject line: "Refund Request — [Your Order ID]". Your request must include all of the following:
Your full name and the email address associated with your Traxsters account.
The Order ID or transaction reference number (found in your purchase confirmation email or account dashboard).
The name of the Beat and the Producer's username.
The date of the transaction.
A clear description of the issue and the grounds on which you are requesting a refund (technical failure, duplicate charge, or fraud).
Supporting evidence, such as screenshots of the error, bank statements showing duplicate charges, or a copy of a fraud report filed with your bank or law enforcement.
5.3 Review Process
Upon receipt of a refund request, TRAXSTERS LTD will:
Acknowledge receipt of your request within 2 business days.
Review the evidence provided and investigate the claim, which may include contacting the relevant Producer.
Communicate a decision to you within 10 business days of receiving the complete request and all required evidence.
If the request is approved, notify the Producer of their refund obligation and monitor resolution.
TRAXSTERS LTD's decision on refund requests is final and binding. We reserve the right to request additional information at any stage of the review process. Providing false or misleading information in connection with a refund request may result in account suspension or termination and may be reported to the relevant authorities.
6. Chargebacks
A chargeback is a reversal of a transaction initiated by a Buyer through their bank or card issuer, bypassing the Platform's dispute resolution process. TRAXSTERS LTD strongly discourages the filing of chargebacks without first attempting to resolve the issue through our refund process (Section 5).
If a Buyer initiates a chargeback:
TRAXSTERS LTD reserves the right to immediately suspend the Buyer's account pending investigation.
The Buyer's access to previously downloaded Beat files and licenses may be revoked.
TRAXSTERS LTD may dispute the chargeback with the payment processor and provide transaction records and evidence of license delivery.
The Buyer may be held liable for chargeback fees incurred by TRAXSTERS LTD or the Producer as a result of the chargeback.
Repeated or abusive chargeback activity will result in permanent account termination and may be referred to relevant authorities or debt recovery processes.
7. Exclusive License Purchases
Exclusive Beat licenses carry a higher price point and grant the Buyer sole usage rights to a Beat, after which the Beat is removed from further sale on the Platform. Due to the irreversible nature of exclusive license transactions — in which the Producer forfeits all future revenue from that Beat upon sale — exclusive license purchases are subject to an even stricter no-refund policy.
Exclusive license purchases are strictly non-refundable under all circumstances, including change of mind, dissatisfaction, or project cancellation. The only exceptions are verified duplicate charges or platform-side technical failures that prevented delivery of the license file.
Buyers are strongly advised to carefully review all terms and confirm their intent before completing an exclusive license purchase. TRAXSTERS LTD recommends contacting the Producer directly through the Platform's messaging feature prior to purchase if you have any questions about the Beat.
8. Free Downloads and Promotional Content
Beats offered as free downloads or as part of promotional campaigns on the Platform carry no financial transaction and therefore no refund entitlement. If a free download is corrupted or undelivered due to a platform error, the Buyer should contact support@traxsters.com and TRAXSTERS LTD will endeavour to resolve the issue promptly.
9. Currency and Payment Processing
All transactions on the Platform are processed in the currency displayed at checkout. TRAXSTERS LTD is not responsible for currency conversion fees, foreign transaction fees, or exchange rate fluctuations that may be applied by your bank or card issuer. Such fees are non-refundable.
Where a refund is approved, the refund will be processed in the original transaction currency and via the original payment method where technically possible. TRAXSTERS LTD does not guarantee the speed of refund processing by third-party payment processors; typical timelines are 5 to 14 business days depending on your bank or payment provider.
10. Changes to This Policy
TRAXSTERS LTD reserves the right to update or modify this Refund Policy at any time to reflect changes in our business practices, legal requirements, or Platform operations. Material changes will be communicated via email to the address associated with your account and via a prominent notice on the Platform at least 14 days before taking effect.
Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the changes. The Policy in effect at the time of your transaction governs your refund rights for that transaction.
11. Contact Us
For all refund enquiries, disputes, or questions about this Policy, please contact our support team:
TRAXSTERS LTD — Support Team
Federal Republic of Nigeria
Refund & Billing Support: support@traxsters.com
Subject Line Format: "Refund Request — [Your Order ID]"
Response Time: Within 2 business days
Website: www.traxsters.com
— END OF REFUND POLICY —
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